Louis Polo Luggage That Travels With You

1. Information We Collect

When you place an order or create an account, we collect your name, email address, phone number, and shipping address. We also collect payment information, which is processed securely by Razorpay and never stored on our servers.

We may collect non-personally identifiable information such as browser type, pages visited, and referring URLs to help us improve the website experience.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to customer service enquiries
Send marketing communications (only if you opt in)
Improve our website and product offerings

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share data only with:

Logistics partners — to deliver your order (name, phone, address)
Razorpay — to process payments securely
Analytics tools — aggregated, anonymised data only

4. Data Security

We implement industry-standard security measures including HTTPS encryption, secure database access controls, and regular security audits. Payment card data is never stored on our systems — it is tokenised and handled entirely by Razorpay.

5. Cookies

We use cookies to maintain your session, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, but some site features may not work correctly as a result.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and associated data
Opt out of marketing emails at any time

To exercise any of these rights, email us at support@louispolo.in.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

8. Contact

For any privacy-related questions, contact us at support@louispolo.in or write to:
Louis Polo, Mumbai, Maharashtra, India.